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Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - InstructorAnson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
Skills covered in this course
- Thanks for watching Up and Running with Mojo Helpdesk. I hope that by now, you feel comfortable in configuring and using Mojo Helpdesk for your organization. I'd like to share a couple of additional resources that you can use to find out more information on Mojo Helpdesk. The first two areas are right within Mojo Helpdesk. If you click on the wrench icon in the top right corner, there's a link that says Help using Mojo, and there's a link that says How-to videos. If you click on the Help using Mojo link, it brings you to their own knowledge base, so you can review the different articles below. And guess what? You can even file a new ticket with Mojo Helpdesk using their own system. So hopefully they'll get back to you as soon as they can if you can't find the answer to your question in the knowledge base. The other link within Mojo Helpdesk is the How-to videos link, which includes a number of different videos on how to use different features within Mojo Helpdesk. If you'd like to…
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