- Duration: 1h 46m 37s
- Skill Level: Beginner
- Released: April 26, 2019
- Viewers: 10,804
Learn the most in-demand business, tech and creative skills from industry experts.
Course detailsGet started with Dynamics 365, the cloud-based customer relationship management (CRM) tool from Microsoft. In this course, instructor Gini von Courter takes you through the basics, providing the essential information you need to start leveraging this popular cloud service to power your business. After acquainting you with its user interface, record types, and business processes, Gini explains how to create records, track activities, and work with leads and opportunities in Dynamics 365. Plus, she shares insights on how to make use of dashboards, reports, and charts.
Skills covered in this course
Use Dynamics 365 for end-to-end business management
- [Gini] Dynamics 365 is a cloud service that provides comprehensive end-to-end business management. Microsoft's Dynamics business grew 67% in 2018. Which means that more and more businesses are moving more of their business to Dynamics that makes this a very good time to learn about Dynamics 365. In this course we will be creating records, qualifying leads, working on opportunities, and engaging in other activities that are part of the Dynamics sales business process. I'm Gini von Courter, pull on your tall boots and join me for this exploration of Dynamics 365.
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