IT Help Desk for Beginners

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  • Course details

    Interested in a job in IT? Get the skills you need to pursue an entry-level position as an IT help desk technician. This course is an ideal starting point for job seekers wishing to venture into the field of technical support or seeking to strengthen their overall technical savvy and skills. It covers the fundamental IT help desk responsibilities, including software installation, networking, and troubleshooting. Learn about removing software from a computer, networking through the command line, joining computers to a domain, and more. Instructors Jason Ruediger and Mariecor Agravante also teach important soft skills, including customer service skills relevant to the help desk professional.


    • Click here to view Jason Ruediger’s instructor page

      Jason Ruediger

      Chief Technology Officer (CTO) at HypheNet

      Jason Ruediger is an IT educator and senior systems engineer.

      He is a seasoned professional with managerial responsibilities in the IT field. He has expertise in help desk, networking, virtualization, cloud computing, and network security. Mr. Ruediger earned his bachelor of science degree in network security engineering. He is also a military veteran.

    Skills covered in this course

  • Welcome

    (inspirational music) - Hello, and welcome to the IT Help Desk Beginners Course where you will learn the essentials that every help desk technician should know. My name is Jason Revere and along with my co-insructor, Mariecor Agravante, I'll be leading you through the course. I began my career by receiving a Bachelor of Science degree in Nolan Security after serving six years in the U.S. Navy. When I transisitoned out of the military and entered civilian life, I was an IT educator. Currently, I have a managerial role for a managed service provider where I manage numerous customer networks ranging from a five person office to medium sized businesses of up to 500 employees. There I provide desktop, server, network, and security support as well as take the lead on all project based contracts. My co-instructor, Mariecor Agravante, is seasoned in customer service relations with her experience in publishing, visual design, and social media marketing. By the end of this course you will gain…

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