Help Yourself: Tech Tips

  • Course details

    For basic IT issues, most users prefer to help themselves. If you are interested in troubleshooting your own computer issues, this series is the answer. The tips are equally useful to end users, small businesses that perform their own IT, and enterprise IT help desks that want to reduce Level 1 service tickets. Instructor Dan Gookin focuses on the Windows PC, covering topics related to hardware, networking, security, and the operating system itself. No preexisting knowledge is required.

    Because this is an ongoing series, viewers will not receive a certificate of completion.


    • Click here to view Dan Gookin’s instructor page

      Dan Gookin

      Mad Genius

      Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.

      Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.

      Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.

      Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website,

      Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.

    Skills covered in this course

  • Recovering an earlier version of a file

    - With the Windows 10 file history active. Here's how you recover an earlier version of a file. So, right-click on the file in question, and choose restore previous versions. The file's property dialog box appears, revealing older copies backed up by the file history feature or system restore. To restore previous version of the file. Select it, there's only one shown here, and it's selected. Click the open button. For this word document you see that it's open "Read Only." Now I can find whatever text is inside this document that I want to recover, I can copy that out or I could save this file under a new name to get the information I want. Now to confirm that you have file history active. Open the settings app, press the windows and I keyboard shortcut, choose update and security. Backup, and ensure that this item "Automatically back up files" is in the on position. If not, ensure that you have an external storage device…

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