Help Yourself: Tech Tips

  • Course details

    For basic IT issues, most users prefer to help themselves. If you are interested in troubleshooting your own computer issues, this series is the answer. The tips are equally useful to end users, small businesses that perform their own IT, and enterprise IT help desks that want to reduce Level 1 service tickets. Instructor Dan Gookin focuses on the Windows PC, covering topics related to hardware, networking, security, and the operating system itself. No preexisting knowledge is required.

    Because this is an ongoing series, viewers will not receive a certificate of completion.


    • Click here to view Dan Gookin’s instructor page

      Dan Gookin

      Mad Genius

      Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.

      Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.

      Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.

      Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website,

      Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.

    Skills covered in this course

  • Using system restore

    - [Instructor] The advantage of setting a system restore point is to restore your system to an earlier, more tolerable state. Follow these steps. First, ensure that you save all your stuff. So close all open windows and get ready to restart your computer. Press the Windows and R keyboard shortcut and type, all one word, systempropertiesadvanced. All one word. In the Systems Properties dialog box, click the System Protection tab, click the System Restore button. Now, you can read this screen if you have time, but you're probably in a hurry. So, click the Next button and here you see a list of restore points either set by Windows, by software you installed, or manual restore points you may have set before a hardware upgrade, a system configuration binge, or just because. And you can click the Show More Restore Points box to view additional restore points. So, choose a restore point and then click the Next button.…

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