Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting

  • Course details

    Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.

    This course was recorded and produced by Total Seminars. We're pleased to host this training in our library.

    Instructor

    • Click here to view Scott Jernigan’s instructor page

      Scott Jernigan

      • Scott Jernigan has been chief editor at Total Seminars for over 15 years.

        Another unlikely hero in the Total Seminars' saga, Scott was a University of Houston medieval history doctoral student. He sure knew a lot about computers though, primarily because of his obsession with computer games. Scott left the doctoral program and has poured his heart and soul into making great books and other training materials.

    Skills covered in this course

  • Welcome

    - Hello and welcome to help desk handbook for end users, mobile devices, networking, security and troubleshooting basics. I'm your instructor, Scott Jonigen. I've been teaching people about computers for many years and I love it. This course will teach you about many aspects of modern computing, including, how to use mobile devices, plus, access the internet and other networks securely. The course takes you into troubleshooting so you can solve typical computer problems easily. We're going to have great fun, so let's get started.

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Contents