Effective Listening

  • Course details

    Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.


    • Click here to view Brenda Bailey-Hughes’ instructor page

      Brenda Bailey-Hughes

      Communication + Leadership Educator and Coach

      Brenda Bailey-Hughes is a Kelley School of Business senior lecturer who coaches executives on communication.

      As a faculty member of the nationally ranked Kelley School of Business at Indiana University, Brenda teaches undergraduate communication courses, Kelley Direct MBA consulting and global leadership courses, and works on the Executive MBA partnership program between Kelley School of Business and Sungkyunkwan University in Seoul, South Korea. Professor Bailey-Hughes is an advocate of teaching global perspectives in the business environment and is a licensed mentor for students and business professionals seeking to improve their international competencies.

      Brenda is a sought-after speaker who regularly presents at conferences and workshops on a variety of topics, including change management, presentation skills, intercultural communication, influential communication, and customer service. As co-owner of Team Performance, a consulting and training company, Brenda specializes in communication training and has coached many executives from Fortune 500 companies.

      Brenda has a Master of Arts degree in Organizational Communication and Professional Development.
    • Click here to view Tatiana Kolovou’s instructor page

      Tatiana Kolovou

      Faculty - Kelley School of Business - Indiana University

      Tatiana Kolovou is faculty member at the top-ranked Kelley School of Business at Indiana University.

      She came to the United States as an "academic immigrant" from Athens, Greece. Now she teaches business communication and cross-cultural effectiveness. Tatiana consults with executives and teams at large companies to develop effective communication skills for the global enterprise.

    Skills covered in this course

  • Improve your listening skills

    - Hello and welcome to Effective Listening. I'm Tatiana Kolovou. - And I'm Brenda Bailey-Hughes. We've been teaching communication skills to undergraduates, graduates, and business professionals like you for over 20 years. - That's 40 years combined. - True. And in those 40 years we've come to realize that oftentimes it isn't the talking or the writing that makes someone a truly gifted communicator. - It's the listening. - Exactly. So that means great listening might help you get your dream job, succeed in your dream job, make good impressions on your colleagues, and it can help you be a great leader as you move up. Strong listening has been directly tied to effective leadership. So for any number of reasons, it pays to be a good listener. - So this course is your chance to start working on improving your listening skills. So let's get started.

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