Customer Service: Problem Solving and Troubleshooting

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  • Course details

    Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.

    Instructor

    • Click here to view Noah Fleming’s instructor page

      Noah Fleming

      Helped our clients generate over $5B in new revenue from their existing clients in under 5 years | Author of Evergreen

      • Noah Fleming is an author, speaker, and the president of Fleming Consulting & Co.

        Noah—who has worked with companies with $2 million to $5 billion in annual revenue—is focused on showing clients how to find the most relevant leverage points to create lasting positive change in companies of any size. He's provided coaching and consulting to thousands of business owners, executives, and individuals looking to dramatically grow their businesses, showing them how to leverage the hidden assets they already have in place. In addition, Noah is the author of the #1 Amazon bestselling books in the categories of sales, marketing, and customer service, Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions.

    Skills covered in this course

  • Welcome

    - Digging a trench that's 50 feet long and 30 feet wide is simple, but it's certainly not going to be easy. Far too often, organizations give up on things that are simple because they're not easy. I'd be tempted to give up on digging that trench too. Customer service isn't easy, but it's certainly not rocket science. It's about doing things consistently with customers and about having the right processes in place to make it simple. Just like that trench, it's simple, but it's never going to be easy. Thankfully, we can simplify things by understanding how to troubleshoot and problem-solve specific customer situations. Hi, I'm Noah Fleming and I've been helping companies with 2,000,000 to over two billion in annual revenues create long-term, sustainable, and highly profitable customer relationships over the past 10 years. In this course, I'm going to show you how to troubleshoot and problem-solve even the most obscure customer challenges. I'll show you how to make the complex simple…

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