- Duration: 2h 12m 31s
- Skill Level: Beginner
- Released: May 10, 2019
- Viewers: 8,764
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Course detailsWhen a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences.
Skills covered in this course
- Customer service, or customer care, is incredibly important. It's the way that most people judge you because they can't really judge your behind the scenes quality. Think of a restaurant. You don't go in there and check, is the chef cooking to the right recipes? You trust that, you assume that. So you judge the restaurant on customer service. And yet, customer service is a forgotten area. There are pretty much no theories about it and there's a few lists and processes that I've seen but those have all been around the basics. Answer the phone within three rings, smile, give your name, that kind of thing. But what about the delight factor. The chocolate on the pillow, the person who remembers your name or helps you with your bags, or gives you a free stamp for your postcard. It's brilliant when you experience it, but there's no system for thinking of those special things. Or is there? This course is designed to help you not just get the basics right, and we will look at them briefly…
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