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When a customer receives exceptional service, you don’t just earn their business—you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences.
★ Writer and Keynote Speaker, Project Management and Time Management, Negotiation Skills ~ UK-based
- Lecturer turned thought leader Chris Croft has trained 80,000+ people in project management and leadership.Chris has also provided instruction on time management and negotiation, and has trained six million people on Lynda.com and LinkedIn Learning. He comes from an operations background, having earned an engineering degree from Cambridge, qualified as a chartered engineer, and worked as a senior manager in manufacturing for 10 years. He earned an MBA and worked as a university lecturer at Bournemouth University Business School for four years before starting his own training company in 1992. Since then, he has been in constant demand as a speaker, and his free email tips are sent to over 20,000 people.His website, www.chriscroft.co.uk, offers a free email tip of the month, a wide-ranging and unusual blog, and free instant guides. Chris has also created numerous free iPhone and Android apps, notably his Jobs To Do app and his Daily Happiness Tips app.His book Time Management is available from Amazon and most bookshops. He has 11 other instant guide mini-books at www.lulu.com and on the Amazon Kindle Store, and recently published The Big Book of Happiness for the Kindle, as well as the rather eccentric Management Vegetables.
Skills covered in this course
If you are a restaurant, I could actually book my seats online. There was a map of the cinema and I could move my little man onto the and in fact you do that when you book seats on an airline too don't you? So I could have that in my restaurant. I could have a map of the restaurant and I could book whichever table I want online. How about that for a great idea? I just made that up 'cause I was thinking what could a restaurant learn from a cinema. Now what about airline to hotel? What could a hotel learn from an airline? And I think a big one is checking in in advance 'cause with the airline they always say do you want to check in in advance and I've noticed actually recently some hotels now have started to say would you like to check in in advance? And then when you arrive it's all just done. They just give you an envelope, everything's in there, your key, everything's just sorted 'cause when you arrive after driving for several hours, it's late at night, you're tired, the hotel…
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