- Duration: 1h 23m 45s
- Skill Level: Beginner
- Released: June 22, 2018
- Viewers: 83,814
Learn the most in-demand business, tech and creative skills from industry experts.
Course detailsDo your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
LinkedIn Learning is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
- I love customer service. It's fun to meet new people, and help them. I like the opportunity to make a difference in someone's day. Now, it's not always easy. It seems like we encounter a new challenge every day. Some customers are difficult to serve, and we don't always have all the answers. As customer service professionals our organizations count on us to overcome obstacles, and find a way to keep our customers happy. Hi, my name is Jeff Toister. I'm an author, consultant, and trainer who helps customer service teams unlock their hidden potential. I'd like to share with you some proven techniques for delivering outstanding customer service. These are techniques I've learned from spending more than 25 years working as a customer service trainer, manager, and front line employee. This LinkedIn Learning course explores three fundamental skill sets. Creating stronger customer relationships by building rapport, exceeding your customer's expectations, and proven ways to solve problems…
Practice while you learn with exercise filesDownload the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
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- i18n_files_file_alt Ex_Files_Customer_Service_Foundations.zip (1059062)
- i18n_files_file_alt Glossary_CustomerServiceFoundations2018.zip (1024000)
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